Privacy Policy

1. Introduction

Inspecto (ABN 56 197 066 721) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website (inspecto.com.au), book inspection services, or communicate with us.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and company name
• Business Information: Business addresses, warehouse locations, and site details
• Payment Information: Billing details processed securely through our payment provider (Square)
• Inspection Data: Photos, site addresses, and inspection findings from booked inspections
• Technical Information: IP address, browser type, device information, and cookies
• Communication Records: Emails, enquiries, and feedback you provide

3. How We Collect Information

We collect personal information through:

• Online booking forms on our website
• Direct email or phone enquiries
• Inspection reports and documentation
• Email correspondence
• Website analytics (Google Analytics)
• Payment processing systems

4. Purpose of Collection

We collect, hold, use, and disclose personal information for the following purposes:

• To provide pallet rack inspection services
• To process bookings and payments
• To communicate with you about your bookings and services
• To deliver inspection reports and certificates
• To comply with AS 4084:2023 standards and regulations
• To respond to your enquiries and provide customer support
• To improve our website and services
• To comply with legal obligations
• To send marketing communications (with your consent)

5. Disclosure of Personal Information

We may disclose your personal information to:

• Service Providers: Cloud hosting (Vercel), email services, payment processors (Square)
• Professional Advisers: Lawyers, accountants, insurers where necessary
• Regulatory Bodies: When required by law or to comply with AS 4084:2023
• WorkSafe Authorities: If required for safety compliance matters

We do not sell your personal information to third parties.

6. Overseas Disclosure

Some of our service providers (including Vercel hosting and Cloudflare R2 storage) may store data on servers located overseas, primarily in the United States and Europe. By using our services, you consent to this overseas disclosure in accordance with APP 8.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes:

• Encrypted data transmission (HTTPS/SSL)
• Secure password protection for admin systems
• Multi-factor authentication for account access
• Regular security updates and monitoring
• Secure cloud storage with access controls

8. Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, analyse traffic, and understand user behaviour. We use:

• Essential Cookies: Required for website functionality (e.g., booking forms)
• Analytics Cookies: Google Analytics to understand website usage
• Preference Cookies: To remember your settings

You can disable cookies in your browser settings, though this may affect website functionality.

9. Accessing and Correcting Your Information

Under the Privacy Act 1988, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Complain about our handling of your personal information

Where we are no longer required by law to retain your information, we may, as a goodwill measure, accommodate requests for destruction or de-identification of your personal information. This is not a statutory right under Australian privacy law. To make a request, email us at admin@inspecto.com.au. We will respond within 30 days.

10. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Inspection records are retained for 7 years in accordance with AS 4084:2023 requirements and Australian business record-keeping obligations.

11. Direct Marketing

We may send you marketing communications about our services, industry updates, and safety information with your consent. Under the Spam Act 2003, we require express or inferred consent before sending commercial electronic messages. Consent is obtained at the point of booking when you provide your email address. You can opt out at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

12. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint with us by emailing admin@inspecto.com.au. If we do not resolve your complaint satisfactorily, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Contact Us

For privacy-related questions or concerns, contact:

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. We encourage you to review this policy periodically.