Terms of Service

4.1 Online Booking: Inspections can be booked through our online booking system or by contacting us directly.

4.2 Confirmation: Bookings are confirmed upon receipt of payment and availability confirmation.

4.3 Cancellations: Cancellations must be made at least 24 hours before the scheduled inspection time. Refunds are processed in accordance with our Refund Policy.

4.4 Rescheduling: We understand that circumstances change. You may reschedule your inspection with at least 24 hours notice at no additional cost.

4.5 Access Requirements: You must ensure safe access to the racking systems for our inspector, including providing necessary safety equipment and site access.

5.1 Pricing: All prices are displayed in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice.

5.2 Payment: Payment is required at the time of booking through our secure payment gateway (Square). We accept major credit cards.

5.3 Invoices: For business customers, we can provide tax invoices upon request. Please provide your ABN for B2B invoicing.

5.4 Travel Fees: Inspections outside our standard service area (Toowoomba, Brisbane, and SE Queensland) may incur additional travel charges. These will be quoted upfront.

7.1 Standards Compliance: All inspections are conducted in accordance with AS 4084:2023 - Steel Storage Racking.

7.2 Visual Inspection: Our inspections are visual assessments from ground level unless otherwise agreed. We do not dismantle racking or use elevated work platforms unless specifically requested and quoted.

7.3 Classification: Defects are classified as:

• Red (Critical) - Immediate action required
• Orange (Monitor) - Attention needed soon
• Green (Pass) - Acceptable condition

7.4 Limitations: Inspections are limited to accessible areas. Hidden damage or defects behind stored goods may not be visible.

8.1 Report Delivery: Reports are delivered digitally within 3-5 business days of the inspection.

8.2 Report Content: Reports include:

• Inspection summary and site details
• Detailed findings with photos
• Classification of defects
• Compliance statements
• Inspector details and certification

8.3 Report Validity: Reports represent the condition of the racking at the time of inspection only. Regular inspections are required (AS 4084:2023 recommends at least every 12 months).

9.1 Professional Standards: We warrant that our services will be performed by qualified inspectors in accordance with AS 4084:2023 and industry best practices.

9.3 No Repair Warranty: As we do not perform repairs or modifications, we cannot warrant the quality or safety of any remediation work performed by third parties.

9.4 Limitation of Liability:

To the maximum extent permitted by law:

• Our liability for any claim is limited to the cost of the inspection service paid
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for third-party actions taken based on our reports

11.1 Cancellation Before Inspection: Full refunds are provided for cancellations made at least 24 hours before the scheduled inspection.

11.2 Late Cancellation: Cancellations made less than 24 hours before the scheduled inspection time will incur a 50% cancellation fee to cover preparation and scheduling costs. The remaining 50% will be refunded to your original payment method within 5-10 business days.

11.3 No-Show: If you do not attend the scheduled inspection and do not provide notice of cancellation, or if our inspector cannot access the site due to your failure to provide agreed access, you will be charged the full inspection fee. No refund will be issued for no-shows where we have incurred costs to attend your site.

11.4 Service Issues: If you believe our service did not meet professional standards, please contact us within 7 days of the inspection. We will review and may offer a refund or re-inspection.

11.5 Refund Process: Refunds are processed to the original payment method within 5-10 business days.

12.1 Safety Requirements: You are responsible for ensuring the inspection site is safe for our inspector to access.

12.2 Access Clearance: You must provide:

• Safe access to all racking systems
• Appropriate personal protective equipment (PPE) where required
• Site induction or safety briefing if required
• Escort or site contact if required by your site rules

12.3 Unsafe Situations: Our inspector may refuse to inspect or stop an inspection if site conditions are unsafe. In such cases, a partial refund may be offered at our discretion.

14.1 Our Content: All content on our website (text, images, logos) is owned by Inspecto or licensed to us. You may not copy, reproduce, or distribute this content without permission.

14.2 Your Inspection Reports: Inspection reports provided to you are for your internal use only. You may share them with relevant parties (insurers, WorkSafe, racking manufacturers) as needed.

14.3 Photos: Photos taken during inspections become part of the report. These may be used by you and relevant parties for compliance and safety purposes.